Heather Hottenroth
Humana
Consumer Experience Strategist
Heather Hottenroth is a charismatic, transformation leader specializing in establishing and maturing customer experience and innovation capabilities within large organizations. She currently leads Humana’s associate (employee) experience innovation efforts, in partnership with the HR organization, and is focused on building positive and trusting relationships that enhance the well-being and health outcomes of Humana’s workforce.